Privacy Policy

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Last Updated: 10 October 2025

This Privacy Policy explains how Ai Touch Sdn Bhd (“Ai Touch,” “we,” “our,” “us”) collects, uses, discloses, and protects your personal data when you interact with our website, digital platforms, or Services.

By using our Services or providing your personal information to us, you agree to the practices described in this Policy.

1. Introduction

Ai Touch Sdn Bhd is a digital marketing agency offering Social Media Marketing, Influencer Marketing, Website Development, AI Avatar Services, and SEO solutions.
We are committed to protecting your personal data and ensuring transparency about how we handle information.

This Privacy Policy is prepared in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Information We Collect

We may collect the following categories of personal data:

A. Information You Provide to Us

  • Full name, email address, contact number, and company details when you enquire or register for our Services.
  • Billing and payment details when you make a purchase.
  • Content or materials you upload (e.g., brand assets, social media data, AI avatar inputs).
  • Feedback, survey responses, or testimonials.

B. Information Collected Automatically

When you visit our website or interact with our digital channels, we may collect:

  • IP address, browser type, and device information.
  • Pages visited, time spent on pages, and referring URLs.
  • Cookies and analytics data for website optimisation and marketing insights.

C. Information from Third Parties

We may receive data from business partners, influencers, affiliates, or analytics tools such as Google Analytics, Meta Pixel, or other ad platforms.

3. How We Use Your Information

We use your personal data for the following purposes:

  1. To provide and manage our digital marketing, SEO, influencer, and AI-related services.
  2. To communicate with you regarding your project, enquiries, or updates.
  3. To process payments, generate invoices, and manage billing.
  4. To send newsletters, marketing materials, and promotional updates (only with your consent).
  5. To improve website functionality, user experience, and service performance.
  6. To comply with legal obligations or requests from authorities.

We only process data that is necessary, relevant, and proportionate to the purpose it was collected for.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyse traffic, and personalise content or ads.
You may choose to disable cookies in your browser settings. However, this may affect the functionality of some website features.

5. Disclosure of Personal Data

Ai Touch may share personal data only under the following conditions:

  • With service providers assisting in operations (e.g., hosting, analytics, payment gateways).
  • With partners or subcontractors involved in executing your project (e.g., influencers, content creators).
  • With authorities if required by law, regulation, or court order.

We do not sell, rent, or trade personal data to third parties for marketing purposes.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purpose for which it was collected, or as required by law.
After this period, data will be securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data from loss, misuse, or unauthorised access.
This includes firewalls, encryption, restricted access, and secure cloud storage systems.
While we take all reasonable precautions, no online platform can guarantee absolute security.

8. Your Rights Under PDPA

You have the following rights under Malaysia’s Personal Data Protection Act 2010:

  • Access and Correction: Request access to, or correction of, your personal data.
  • Withdraw Consent: Withdraw your consent for us to process your data (subject to contractual obligations).
  • Limit Processing: Request to limit the use of your data for specific purposes.
  • Inquire About Usage: Ask how your data is being used or shared.

To exercise these rights, please contact us in writing (see Section 11).

9. Marketing Communications

We may send you newsletters, promotions, or updates about Ai Touch and our Services.
You may opt out anytime by clicking the “unsubscribe” link in our emails or contacting us directly.

10. Links to Third-Party Websites

Our website may contain links to third-party platforms or social media sites.
We are not responsible for their privacy practices, content, or security.
Please review their respective privacy policies before sharing any personal data.

11. Contact Us

For enquiries or to exercise your data rights, please contact:

Ai Touch Sdn Bhd
Email: sales@aitouch.com.my
cs@aitouch.com.my
Address: Unit 17-02, Level 17, Menara Zurich, 15, Jalan Dato Abdullah Tahir, Taman Abad, 80300 Johor Bahru, Malaysia.
Phone: +6018-904 9969

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business practices.

The latest version will always be available on our website, and updates will take effect upon posting.

Summary

Ai Touch Sdn Bhd values your privacy and adheres to Malaysia’s PDPA principles. We collect data only for legitimate business purposes, keep it secure, and allow you full control over your personal information.

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