Terms and Conditions

AiTouch Logo

Last Updated: 10 October 2025

Welcome to Ai Touch Sdn Bhd (“Ai Touch”, “we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, digital platforms, and services, including Social Media Marketing, Influencer Marketing, Website Design & Development, AI Avatar Services, and SEO (collectively, “Services”).

By engaging our Services or using our website, you agree to be bound by these Terms. Please read them carefully before proceeding.

1. General Information

Ai Touch Sdn Bhd is a digital marketing agency registered in Malaysia. Our Services are designed to help businesses enhance their online visibility, digital engagement, and overall brand performance.

We reserve the right to modify, update, or replace any part of these Terms at our sole discretion. Changes will take effect immediately upon posting on our website. Continued use of our Services constitutes acceptance of the revised Terms.

2. Scope of Services

Ai Touch provides the following professional services:

  • Social Media Marketing: Account setup, content creation, campaign management, and reporting.
  • Influencer Marketing: Influencer identification, campaign coordination, and performance tracking.
  • Website Services: Design, development, maintenance, and hosting (where applicable).
  • AI Avatar Services: Creation and licensing of digital avatars, including marketing and brand usage rights.
  • Search Engine Optimisation (SEO): On-page, off-page, and technical SEO strategies to improve search visibility.

Specific deliverables, project timelines, and fees will be defined in each Service Agreement, Quotation, or Proposal issued by Ai Touch and approved by the client (“Client”).

3. Client Responsibilities

Clients agree to:

  1. Provide accurate and complete information necessary for the execution of Services.
  2. Approve content, creatives, or deliverables within reasonable timeframes.
  3. Obtain all necessary permissions, licenses, or rights to use materials (e.g., images, trademarks, videos) provided to Ai Touch.
  4. Refrain from using our Services for unlawful, defamatory, or unethical purposes.

Ai Touch will not be liable for delays, performance issues, or non-delivery caused by the Client’s failure to provide required inputs or approvals.

4. Fees and Payment Terms

  1. All fees are outlined in the relevant proposal or quotation.
  2. A deposit (typically 50%) may be required before commencement of work, with the remaining balance due upon completion or as stated in the agreement.
  3. All invoices are payable within the timeframe stated on the invoice.
  4. Late payments may result in service suspension or interest charges at 1.5% per month.
  5. All payments are non-refundable unless otherwise stated.

5. Intellectual Property Rights

  1. All intellectual property created by Ai Touch during the engagement (including but not limited to designs, graphics, website code, AI avatars, and marketing materials) remains the property of Ai Touch until full payment is received.
  2. Upon full payment, ownership or usage rights of agreed deliverables will transfer to the Client, subject to any third-party licensing restrictions.
  3. Ai Touch retains the right to showcase completed work for portfolio, case study, or marketing purposes unless otherwise agreed in writing.

6. Confidentiality

Both Ai Touch and the Client agree to keep all non-public information, trade secrets, marketing data, and business insights confidential and not disclose such information to any third party without prior written consent, except as required by law.

7. Limitation of Liability

  1. Ai Touch shall not be held liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use our Services.
  2. Our total liability shall not exceed the amount paid by the Client for the specific Service in question.
  3. Ai Touch is not responsible for external factors affecting campaign results, including algorithm changes, platform restrictions, or third-party service interruptions.

8. Warranties and Disclaimers

  1. Ai Touch provides Services on a “best-effort” basis and does not guarantee specific performance outcomes (e.g., search rankings, follower growth, or revenue increase).
  2. While reasonable care is taken to ensure accuracy and performance, digital results are influenced by factors beyond our control.
  3. Ai Touch disclaims all warranties, express or implied, including but not limited to fitness for a particular purpose.

9. Third-Party Platforms and Tools

Some Services involve the use of third-party tools, software, or social media platforms. The Client acknowledges that:

  1. Ai Touch has no control over third-party changes, outages, or policy updates.
  2. The Client is responsible for maintaining its own accounts, access credentials, and compliance with third-party terms of use.

10. Termination of Services

Either party may terminate the agreement with written notice if the other party breaches these Terms or the Service Agreement and fails to remedy the breach within fourteen (14) days.
Upon termination, all outstanding payments must be settled. Ai Touch reserves the right to withhold work-in-progress or deliverables until all dues are cleared.

11. Non-Solicitation

During the engagement and for a period of twelve (12) months thereafter, the Client shall not directly solicit or hire Ai Touch employees, contractors, or freelancers involved in the project without prior written consent.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

13. Contact Information

For questions about these Terms, please contact:

Ai Touch Sdn Bhd
Email: sales@aitouch.com.my
cs@aitouch.com.my
Address: Unit 17-02, Level 17, Menara Zurich, 15, Jalan Dato Abdullah Tahir, Taman Abad, 80300 Johor Bahru, Malaysia.
Phone: +6018-904 9969

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